On Site IT Support

Onsite IT Support

We fully understand that each company is different. We will spend time with you to better understand your environment, and tailor-make a support solution that best suits your individual requirements.

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  • Scheduled weekly support
    Via an SLA

  • Dedicated Onsite Support
    Engineer/s onsite on a full day or basis (via an SLA)

  • Adhoc / Pay-as-you-go onsite support
    No contracts – only pay for it when you need it.May be preferred by smaller clients with a simple IT infrastructure set up or in situations where a company’s IT problem is beyond the scope of their in-house support person.Most commonly used as a reactive solution to deal with IT problems as they arise, at the desktop, server or network level.
  • Server Support

    • Network and WAN management
    • High-level server support
    • Server administration and software maintenance
    • Software patch updates
    • Directory services administration
    • Manage file and print services
    • On premise and hosted Exchange administration
    • Scheduled Preventative Maintenance
    • Complex fault finding and troubleshooting
    • Security management – firewall, virus and spyware updates
    • Backup management
    • Optimisation of server performance
    • Server virtualisation setup and management
    • Software installations and configurations
    • Installation and implementation of attached hardware
    • Management of hard drive resources – prevents storage issues & server crashes
    • Analysis of server event logs can identify issues before they create network problems
    • Disaster recovery
    • VPN setup
  • Workstation Support/ Desktop Support

    • High-level desktop support
    • General desktop administration and user support
    • Installation of peripheral hardware
    • Installation and configuration of legal software
    • Software patches and security updates
    • Complex fault finding and troubleshooting
    • Virus and spyware management
    • Optimisation of desktop performance
    • Desktop standardisation throughout organization
    • Data migration
    • Printer issue resolution
  • Network Support

    • Network administration
    • Isolation of bottlenecks and associated problems
    • Network troubleshooting
    • Router and firewall configuration
    • Wireless LAN setup, management and support

    Remote IT Support

    We fully understand that each company is different. We will spend time with you to better understand your environment, and tailor-make a support solution that best suits your organization’s individual requirements.

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    Our experienced team of network support engineers will be able to take remote control of your system (workstation or server) -with your permission, and guide you through the solutions
    step-by-step.
    Useful for faster IT problem resolution and performing proactive system maintenance.
    The best part is that you don’t even need to leave the office or your workstation to implement these solutions.
    Remote services are included in all SLA agreements.

    *Remote Support is Subject to Remote Access Availability (Dependent on Client’s IT Security and Internet connectivity)
    (Click below to download)
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    Managed IT Services

    Properly managing an IT environment is critical to any size organisation to maintain unhindered business continuity. Our remote monitoring and management solution is capable of monitoring, managing and reporting on all the IP enabled equipment within your IT network. This promotes better efficiency and the reduction of costs through remote services and IT service automation.

    Proactively address minor issues before they become larger problems

    Manage-Services
    • System health Check
    • Server and network monitoring
    • Remote management tasks
    • System health Check
    • IT services automation
    • ICT Asset Management
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